[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.256 - The Dark Ride: Limbo Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Banned from customer support system?

LoveWithinLoveWithin
Reactions: 400
Posts: 3
Member
edited October 2016 in Tech Support
Uh, every time I try to access customer support it says I'm suspended then immediately logs me off the site? I only sent in two tickets in total so I don't know why they suspended me... help?

Comments

  • BIackbeanBIackbean
    Reactions: 3,450
    Posts: 519
    Member
    edited October 2016
    That happened to me before too, I was banned from live support after a few extremely persistent chats with regard of fixing the guild + buddy chats which at that time was still not fixed. But the Make Maplestory Great again patch finally fixed it <3. So thank you @KThxBaiNao <3
  • LoveWithinLoveWithin
    Reactions: 400
    Posts: 3
    Member
    edited October 2016
    Thats weird.. I didn't say anything offensive in the ticket so I don't understand why I got suspended from customer support.@KThxBaiNao please help
  • AggraphineAggraphine
    Reactions: 19,415
    Posts: 3,553
    Member
    edited October 2016
    Were you bugging them about an issue that they had previously, likely on numerous occasions and separate tickets, declared resolved? Or did you perhaps, on one or more occasions, make mention of legal action of some kind?

    They won't just up and block you, temporarily or otherwise, from accessing the support site unless you're either constantly attempting to contact them about a matter that they've told you is settled or threats of legal action.
  • LoveWithinLoveWithin
    Reactions: 400
    Posts: 3
    Member
    edited October 2016
    Aggraphine
    Aggraphine said:

    Were you bugging them about an issue that they had previously, likely on numerous occasions and separate tickets, declared resolved? Or did you perhaps, on one or more occasions, make mention of legal action of some kind?

    They won't just up and block you, temporarily or otherwise, from accessing the support site unless you're either constantly attempting to contact them about a matter that they've told you is settled or threats of legal action.
    I only contacted them twice on different occasions and nope I didn't mention anything about taking legal action against them...