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Cash Shop Bug !! CAN NOT Access !!

xiaoyuanzixiaoyuanzi
Reactions: 300
Post: 1
Member
in Bug Reporting
Since Last Friday (10/21) I've been unable to access cash shop. While entering it, it will be black for a few seconds then get disconnected from the game.
This is not related to any PC settings but is an account specific issue. Using the same device, my bf's account has no issue.
I've submitted a ticket and the GM had a debug session on my account but still not be able to resolve it.
The I was asked to be patient and wait for update notes.
But without accessing cash shop, I couldn't buy totems/monster park tickets/buff freezers/teleport stones. I couldn't transfer pets between characters.
I missed the Circus event even I already spent points on monster park 2x and the EXP Runes 2x etc. I couldn't level up which I already planned to do and I couldn't do monster park 7 times. I could barely defeat boss on my bossing mules and I spent extra time on daily because of no teleport stones.
This bug is highly impacting my game expirence and make me miss the chance to level up through the event.
I was only asked to be patient but nobody tells me when it could be fixed.
I was asking for wild totems and other items to be compensated or even be purchased with the reward points but GM just said they couldn't do that.
I'm frustrated :(