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Customer Support

iBundanceiBundance
Reactions: 975
Posts: 179
Member
edited June 2023 in Suggestions, Feedback, and Requests
I was forced to delete my 224 Kanna and this Kanna had some items that I would like to have back seeing as deleting this character cost me a bit of time. I have run into multiple issues with this burning Event since there is too much text to read . I had claimed growth potions , exp coupons , and also used about 3B cubing my Kanna before accidentally designating it as my Hyper burning character . I was told that it was impossible to Undo this by a Gm and deleted my character . I do not believe It is right to lose out on so much time and effort because a GM refused to escalate this issue to a superior and / or a Developer. I Need to know if it is possible to be compensated in some way . I am not sure if they are able to refund the mesos or give me some type of special compensation box to help me recover from the loss of this character and a burning character. This Kanna was my first burning character from a few months ago and greatly contributed to my Legion , Exp coupons would be useful. I also missed out on the 3x coupon box from the last event . I frequently forget to claim rewards due to the Fairy bros event claim process being a bit hard to find.

I'm not sure if any of these issues i've encountered are being handled properly or if my requests are just being denied because the Gm's themselves are not capable of solving these issues. I'm sure that it's possible to fix these issues since they have shown me they have the capabilities to do it after escalating the issue.