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DXGI_ERROR_DEVICE_HUNG error during cutscene

MezocordonMezocordon
Reactions: 1,000
Posts: 3
Member
edited June 2025 in Bug Reporting
Bug type: Graphics error
Brief bug summary: Consistent graphics card crash at a cutscene during the quest "The Final Clue" in Grand Athenaeum Episode VII: Sefirot's Gardener
More details: The cutscene where the crash happens is at 14:40 in the linked video. It produces the following error message: K7qGPnF.png. I updated my graphics drivers after the same error occurred twice, upon which it occurred a third time. I am using DirectX Version 12.

Character name: Pelius
Character level: 261
Character job: Illium
World name: Challenger's World Heroic
Date and time of the incident: 1:00 AM PST