Halloween Bug Compensation

Tuba

Hi everyone!
So some of you might know that there was an event in the Halloween update a few months ago that was bugged preventing certain players from finishing the questline and getting the rewards. I was one of the handful of players who had got bugged, and being bugged I wasn't able complete the quests lol. So after making a few tickets on this issue and following up on it and asking if players who were bugged would receive compensation I had a GM tell me:

GM Rarukia (MapleStory)

Nov 17, 9:41 PM PST
Hello there Mapler,

Thank you for getting back to us with such a long and detailed reply. We are aware of the numerous issues that have been brought up from our previous event, and rest assured that these are being looked into by our Game Team. The appropriate compensation for those who are deserving of them will be granted should the Game Team have any updates on these issues. We are also well aware of the ones being brought up through the forums and other relevant websites. Our progress can be tracked through the maintenance notes as well as our announcements. We do acknowledge follow up tickets, and we are aware that his has been an ongoing issue for quite a while.

We appreciate your honesty throughout all of this, and we will make sure to look into this. Should we have any updates, kindly keep an eye out on the News Hub and latest announcements.

Thanks again.

Sincerely,

GM Rarukia
Nexon America, Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon America representatives will NEVER ask you for your password, PIN, or PIC.

So a few weeks ago I made a follow up ticket asking about the progress of the game team on the compensation for the bug, because it's been several months since the Halloween event came out and nothing has been discussed about this at all, so then I got a response from GM Malmol and he said something along the lines of "compensation is not guaranteed but we are still looking into it" and I can't find his reply or my reply to him because both replies seem to have been removed from the ticket I submitted. I don't know if they are able to tamper with replies within tickets because GM Malmol's replies are no longer there and he's one of the people who answered my ticket about the halloween bug lol.
So now that the compensation has gone to it will be be given out to to the players who were bugged to it might be given out, what's next? That's right no compensation

So a last monday I got a reply on the same issue from the same issue myself and others were having last Halloween, and this time it was from GM Thokim saying:

GM Thokim Monday at 19:25
Hello Mapler,

Thank you for contacting Nexon America Customer Support. I am truly sorry that I could not address you sooner and I do apologize for the delayed reply.

I would like to start by apologizing for the difficulty that you were having with during the time that we were running the Halloween Event. Please know that we did have every intention in trying to resolve the issue with the event during that time. It was unfortunate that we were unable to get a get a decent resolution on time to the event.
However, concerning your request about compensation, unfortunately, we are unable to provide the compensation you seek. The reason being, though you were able to come across that issue with Episode 2 Dress Up, we were unable to reproduce the issue on our end.

So to that I simply said:

(Me) So when you tell me,
"Please know that we did have every intention in trying to resolve the issue with the event during that time. It was unfortunate that we were unable to get a get a decent resolution on time to the event.... though you were able to come across that issue with Episode 2 Dress Up, we were unable to reproduce the issue on our end.”
You evidently didn’t have “every intention” of trying to resolve the issue, as I’m not the only one who had this issue. There were multiple posts on the forums about this issue and this is just one of the posts made on the forums regarding this issue: http://forums.maplestory.nexon.net/discussion/1063/a-haunted-mansion-quest-bug-ludmila-s-ball-dress/p1 being an example. People were saying it was fixed but it never got fixed, not just for me but other players who posted about it on the forums in later posts that were made and my personal friends online that said they were still bugged. I can make a post right now on the forums asking players if the Halloween quest got fixed for them, if you want. And saying “you were unable to reproduce the issue on our end” sounds to me like you need a better technical team and looking at the bad condition the game is in and how many issues are not being fixed and how more issues are coming up, I thought that would be obvious but evidentially not. You let the good employees go because they wanted to improve conditions for players, while you have employees that don’t fix big issues and leave very vague and unhelpful responses to their customers. Also, in another ticket I made about this same issue previously, I vividly remember a GM telling me that if the quest that certain players got bugged on is not fixed before the event ends they will be compensated and now looking back on that ticket it looks to me that certain responses in the ticket have been edited and I now cannot find that response where the GM talked about compensation. But this doesn’t surprise me as Nexon is known for lying to their players. If your employee would have been up front with me and told me from the beginning that you weren’t going to compensate players I wouldn’t be making follow up tickets to check the status of the issue several months later because I would have nothing to follow up on. So now that you guys decided to change your story I guess there no need for another follow up, so thank you for wasting my time.

I said

"now looking back on that ticket it looks to me that certain responses in the ticket have been edited and I now cannot find that response where the GM talked about compensation. "

in the reply because I actually couldn't find where GM Rarukia said that they would compensate players who were bugged, but I found their reply this morning, but GM Malmol's replies were still missing.
But anyways, a few hours later I checked back and the ticket progress said "solved" and there was no reply with it. Not even a simple "I'm sorry for the confusion and conflicting replies". Nothing. But like I said, If they would have just told me up front that there would be no compensation I would understand. It would suck, but I would understand and I wouldn't keep making follow up tickets to check to progress of where they are with the compensation, I'm just not that petty.
I decided to make this long post because this is just an example of the crappy customer service they provide to their customers. I've had other issues that have been tossed aside and I'm tired of it.