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How do i start/navigate to Live Chat?

DeahlDeahl
Reactions: 200
Posts: 3
Member
edited December 2016 in General Chat
I'm looking everywhere but cant find the live chat link, under the live assistance info on the website there is no information on how to navigate there at all, and i cant seem to find it anywhere under any page.

Comments

  • Its2Sharp4UIts2Sharp4U
    Reactions: 6,020
    Posts: 884
    Member
    edited December 2016
    On the main-site homepage there should be something labeled "Support" in the navigation bar. It should be in-between Community and Social Media Buttons.

    Hover over it if you are on PC, click on it if you are on mobile. There should be something called "Customer Support", click that.

    After you reach to the Customer Support page, log-in.

    After logging in, you should be able to see a small live-chat window on the bottom-right.

    Here are the available times for Live-Chat:
    Schedule
    Regular Chat hours:
    Monday - Friday: 10:00 AM - 5:00 PM PST
    Saturday and Sunday: 1:00 PM - 5:00 PM PST
    Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
    Tuesday - Thursday: 10:00 AM - 5:00 PM PST
    Holiday Hours:
    On holidays the hours may be shortened and/or some chat options may not be available.