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Web event issue

KerBansotKerBansot
Reactions: 1,635
Posts: 271
Member
edited November 2016 in Tech Support
Any idea how to fix this?

image

image

Happens on both chrome and ie. Do not have any other browser.

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited November 2016
    Some things to try:

    1. Make sure you are logged out of the maplestory.nexon.net website. (See *below)
    2. Go to the V mini-site.
    3. Go to the page you need to share
    4. Click "share"
    5. You should be given the option to log in. If you are not, go back to the main website and try a more insistent way of logging out (see *below), and go back to step 2.
    6. Log in.
    7. The page should refresh and show you your points.

    *Below:
    Use the following to log out from the nexon website. If one method fails, try the next one.
    1. Use the "log out" option in the top right.
    2. Sign in and then "log out"
    3. Use this link https://accounts.nexon.net/auth/logout
    4. Clear all cookies, sign in, and then use the link above

    Good luck.
  • KerBansotKerBansot
    Reactions: 1,635
    Posts: 271
    Member
    edited November 2016
    Tried them all.

    Still nothing. :(

    Do you think I need to have Java installed for this to work?
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited November 2016
    Possibly. Although I'd think the browser would tell you if you're missing a plug-in.

    Can you try it on your phone or another device?
  • KerBansotKerBansot
    Reactions: 1,635
    Posts: 271
    Member
    edited November 2016
    AKradian
    AKradian said:

    Possibly. Although I'd think the browser would tell you if you're missing a plug-in.

    Can you try it on your phone or another device?
    Just tried it on my phone. Still nothing. So now I don't think Java has anything to do with it. Any other ideas?

    Sidenote: dam... V microsite looks awesome on my phone.

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited November 2016
    Is it possible that your account doesn't qualify for the event?
    Have you ever been banned?
  • KerBansotKerBansot
    Reactions: 1,635
    Posts: 271
    Member
    edited November 2016
    AKradian
    AKradian said:

    Is it possible that your account doesn't qualify for the event?
    Have you ever been banned?
    It should give me an error if I don't. And no, I've never been banned. I'm legit AF. LOL!