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Roo-Bot Pet Package, Roo-Bot individual packages

RyotaKisèRyotaKisè
Reactions: 720
Posts: 40
Member
edited November 2016 in Bug Reporting
Firstly, when i saw these came out, i was ecstatic, thinking i could get these pets which provides buffs. Sadly, it does not correspond with what the cash shop description has implied. Under the package description, it is stated that "This Pet will grow as you hunt and automatically and automatically give buffs". But this is not the case. I bought the individual packages first, thinking that it would do so, when i saw that it did not, i panicked and thought that you have to buy the 3 pet package in order to get the buffs. So i bought them and once again was disappointed.

This made me spend a total of 60,600 NX, for no good reason at all.

On an additional note. This is definitely a case of misrepresentation. The goods sold in the cash shop does not match the description and its purpose.

I hope that an administrator can address the above issues and shed some light as to whether this a bug. If this is not a bug then i believe a refund is necessary due to the wrong description shown in the cash shop. Screenshot of CS description attached below.

image

(please right click and click show image on another tab)

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited November 2016
    Contact Customer Support and ask for a refund.

    For the future, be aware that permanent pets never have buffs anymore. If the description in the Cash Shop says they do, it's incorrect and should be reported as a bug.
  • jrp2005jrp2005
    Reactions: 200
    Post: 1
    Member
    edited November 2016
    I also have the same problem, but they tell me that they have a passive buff, and that apart killing mobs of your level grow and give additional buff. Anyway you have to send a ticket to nexon to review the case.
  • RyotaKisèRyotaKisè
    Reactions: 720
    Posts: 40
    Member
    edited November 2016
    It's weird but i dun get a passive buff. Definitely not a passive buff that works like the three teddies i already have which grants 15 wa through bear necessities.