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Check out the v.256 - The Dark Ride: Limbo Patch Notes
here!
I BOUGHT A NAME CHANGE COUPON AND WHEN I CLICK ON IT AFTER I PURCHASED IT IT GOT DELETE WHEN I GOT DC DOES ANYONE KNO HOW TO GET A NEW ONE OR EVEN GET MY MONEY BACK CUZ THIS IS ROBBERY IF IT JUST LEFT LIKE THIS AND IT IS A RIP OFF!!!!!!
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you have to buy it activate it in shop then after when ur in game you activate it on my main bishop it didnt let me do that so i need help rn!!!!!!!
Posted this in another thread earlier. If you're looking for an official answer, you could try live chat yourself. I'm certain your request went through though and it will be changed in the upcoming maintenance.
Here's a video showing it disappearing on someone from last year:
Note that he tried creating a character afterwards with the requested name and it was unavailable. This means it went through for him.
im in chat as we speak i need my name change rn rn