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FMV Broken on Friendstory Chapter 1

IamNoriIamNori
Reactions: 100
Posts: 2
Member
in Bug Reporting
There's an FMV that's supposed to trigger at basically the start of Chapter 1 in Friendstory.

My game freezes right before it gets to start, so my character is stuck for good and can't get out. That effectively means I can't use the character, meaning I have one less character to play with, and all that hard work will be left alone.

I need help getting it out of Friendstory, since I understand that these kinds of bugs can't be fixed immediately.

That character's IGN is IamNori. It's a Lv. 103 Corsair on the Reboot server.

Comments

  • IamNoriIamNori
    Reactions: 100
    Posts: 2
    Member
    edited August 2018
    I should get into more detail about the situation I'm in.

    I started Chapter 1 of Friendstory by going through the portal in the house, which triggers the incoming conversation between Cygnus and Neinheart.

    When it ends, it transitions over to the FMV. The FMV is supposed to play... but it doesn't. The game's screen is completely white from there, and nothing progresses.

    Because I entered through the portal which led to a dialogue box, the only way I can get out is if I get through all of it, but with the FMV not working as intended, it's simply impossible to get out. There's no gameplay in between that, meaning I as a player have zero options in-game.

    I tried playing the same sequence across all three image resolutions, and the result was the same. I have restarted my computer as well. I've had this happen two days ago, and it hasn't changed since.
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited August 2018
    I suggest you talk to Nexon's support Live Chat (http://support-maplestory.nexon.net), and they will get your character out of there.
  • CorruptSkeletonCorruptSkeleton
    Reactions: 200
    Post: 1
    Member
    The same thing happened to me
  • EnokumoEnokumo
    Reactions: 1,610
    Posts: 122
    Member
    edited August 2018
    having the same problem here, just were streaming and this happened https://www.twitch.tv/videos/301338085?t=48m

    Was trying to resolve this by changing window size, using the Nexon Launcher version instead of steam, whatsoever