I know that might sound cynical, but I am about 90% sure that Nexon only cares about you while you while you spend enough to maintain MVP (100s of dollars / month). It appears players have been asking for relatively simple stuff for years now and the only thing they got was... well nothing, really, we all just get brushed off on just about every issue imaginable.
On another note: you cannot make this game popular, because this game is impossible to get into without spending money (something most players avoid).
Lol, there are bots farming mesos on every other map I enter and they prevent me from getting events done because players finally get a chance to get some mesos by playing the game...