Gio1373

to every one crying this is how the veterans feel right now.

I feel like you need to grow up a bit more. If anything you're the flamer here since most people are articulating their displeasure with the company's performance. You on the other hand are doing nothing remotely considered productive. This " flamming "; it's called feedback and helps a company note their flaws and perform better in the future.

Nexon NA is doing bad customer service right now; both for NA and EU this time.
Actual maintenance was announced to end more than 6 hours ago - instead, "Maplestory is down for maintenance until futher notice" (...yes, futher notice) remains and not even a pessimistic estimate of the time it could take is given to who knows how many, waiting, expecting customers.
No, you leave people to wait until futher notice for at least 6 hours.
Why? The least a company could do is tell their customers about that afterwards. And I highlight that it is the least Nexon NA could do. If they don't, it gives me a really bad image about them. Compensation in-game for customers does not compensate for the time lost waiting and wondering.
Personally: please do something about yourself, Nexon NA. If boss doesn't care though, as long as minimum amount of money is fulfilled, it's another story entirely.
In any case this kind of behaviour is disappointing, more or less.

Could you imagine if you're doctor or dentist did that? While you're passed out you get the pleasure of waking up to oh sorry we took your liver for 6 of your teeth too. Buut.. Everythings kinda ok now. Right?!

Not really.. not at all. I also have to love the guys trying to back Nexon like it's ok for them too keep such a low standard of service like this. But I get it's complicated at times but it doesn't change the fact people are expecting X. When X isn't met you have essentially failed at your goal and pushed all the people waiting for X back. When that happens enough X isn't as appealing when it's sitting next to Y so people go for Y. Then X loses value after you invested a lot of time and money into making X happen.

So by simply patting their backs saying it's ok you tried. It's actually hurting the company because you're making that new outcome acceptable as the new standard. It has nothing to do with being angry, although some people are. I'm perfectly fine waiting but it's just not an acceptable behavior. I mean you wouldn't have drug sitting next to a recovering addict while they're unsupervised. Why would you continue to contribute to the overall degeneration of the games service?

Honestly you people clearly have no concept of what exactly goes into releasing something like this. Maplestory targeted children with it's style so there is bound to be some brats out there but good lord. Many of the remaining players (and players bashing maintenance) really need to grow up. You can check, double check, and triple check every variable, and something can still go wrong. Then you have to set about finding the one random thing that just so happens to be not functioning correctly.

People here have no concept of what goes into a troubleshooting process and cry because they can't play the game. If the initial maintenance had gone this long, the frustration would be warranted. But it wasn't. The game came up, something was wrong, and now they have to fix it. Such is life.
Just my 2 cents.

Guess what Azgaurd? Most of the features are already made in KMS and all GMS does is change it so it fits into the server. KMS runs test server other than official server to test the updates before releasing them out into public (people apply to play on the test server) and I dont think GMS even has that kind of system. We can conclude that GMS lacks preparation for such big maintenance, or rather any other maintenance in general. They need to improve in doing their job. We get that it may be difficult, but from what I hear from most of people who plays GMS; it's obvious that nexon isn't doing their job well.

Here are what a lot of people say:
"Extension as expected."
"It's GMS, what do you expect?"
"They need to improve."
"It's been like this for long time, so whatever."

The reason GMS doesn't have a test server anymore is people would take advantage of it, find the glitches but not tell about them to exploit them in the real game. This happened to the point it wasn't trustable anymore.

There's a simple way around that, Blizzard found it out. You make a smaller portion apply to keep a closer eye on them (the account gets marked as a "tester" so you're always being monitored for gameplay) and make them agree to a specific TOS that warrants Life Time and IP bans on the account. You cross the line you're out. No question about it; and guess what? You hardly ever see people crossing that line with them. Granted you still do, but their population is a lot larger than Maple's and it's usually the same people that originally got banned trying to crawl back into the game.

So such a comment is just like saying they're too lazy to do it. It's still viable but it's easier to whine than work hard.

As to them taking to long and people being upset. It's understandable. Imagine you paid someone to fix your sink and they said it'll take 2-6 hours and then you turn around he's been staying with you for 3 days. It'll make anyone go " wth...?". The problem is If their maintenance time is 8 hours. that's an entire work shift. There's no reason it should take longer than that. If for some God awful reason it does You should probably have a dummy server scripted to the exact mirror of the live server in which you can "prep" the patch then move it to live. Would make their lives a lot easier considering you wouldn't be able to do everything you need to for a patch but you'd be able to plug in the coding and so on which should make their life a lot easier.

Then again.. that's moving into practicality and common sense... my bad i forgot 99% of people have thrown that out the window.

They never release a major patch on time and barely release small ones on time. I don't know why you people expect anything less than 12-24hr patches

That's the thing. They should have their maintenance planned out and we should expect them to end on time. Of course there's always going to be a maintenance that has to be extended, but all their maintenance are extended, not just extended but extended with no estimated time that we can go off of. Even the minor updates lol.

I agree.. I mean think of it logically. Nexon is a business. Businesses sell things. In order for Nexon to run smoothly and sell a steady stream, they need to be up as much as possible and as often as possible. No other line of work, or business for that matter, can boast it's never done on time and expect to make any type of money. As a matter of fact; most businesses would fire any employees that can't make the delivery of their goods in a timely and consistent manner. Yet somehow Nexon NA has gotten into this slump of this is normal and to be expected when it really isn't and shouldn't have to be expected.

Not to get it confused by saying unexpected things don't happen from time to time and an odd extensions here and there isn't a big deal. But.. wow... I want to work at Nexon NA because apparently it's acceptable to have amazingly low standards and test patches on live servers.