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How to report a false-positive?

Froglord1Froglord1
Reactions: 830
Posts: 12
Member
edited July 2017 in General Chat
Last night I got put on the big list of evil doers.

To get to the point, I had maplestory in the background while I was playing a sandbox game that had mods installed on it. That being said, Nexonguard caught that and it closed maple. When I attempted to log back in, it gave me the "You are permanantly banned" pop-up.

As many of you may or may not know, I am a total white knight, I hate on hackers like crazy. I've sent in a ticket, but is there more I should do?

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited July 2017
    If you don't get a response to your ticket (or get the usual "we checked, and you are guilty"), you can try the Live Chat on the support site. They have special hours for ban appeals.
    Good luck.
    Froglord1