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Game crashing at Illium job advancement

PuffballPuffball
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Posts: 7
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edited December 2017 in Tech Support
Wondering if anyone is having this problem since the unscheduled maintenance. Game keeps crashing on my Illium character right when I'm about to advance to the 2nd job in the beginning of his storyline. Screen goes white for the transformation, and after that the game crashes, and it's only at that point.

Running: Windows 7 64-bit
Character: Ullian, lvl 30
World: Windia

Comments

  • PuffballPuffball
    Reactions: 1,000
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    edited December 2017
    Update: Re-installing did not work, nor did restarting computer, neither did changing any in-game settings before going through the cutscene again. It still crashed at the same point and it's honestly frustrating to see it happen every single time as I try to narrow this down.

    At this point it's a toss-up between the game itself and my computer's hardware. It *is* outdated, the laptop itself is going on 8 years old, but considering I've been playing the game for months without any problems is disconcerting and therefore makes the latter cause unlikely. Other characters work fine, it's ONLY on my Illium character.
  • DarkPassengerDarkPassenger
    Reactions: 8,980
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    edited December 2017
    Same thing happened to me on Cadena, but after it crashed and I relogged, the Adv had progressed so I didnt have to retry.
    I would say, it is a mixture of both hardware and a bug. Are your settings on low?
  • PuffballPuffball
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    edited December 2017
    I had already tried the settings on low, did the same thing ._. My Illium character's essentially stuck since I can't move past a certain point no thanks to the game crashing.
  • DarkPassengerDarkPassenger
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    edited December 2017
    Puffball wrote: »
    I had already tried the settings on low, did the same thing ._. My Illium character's essentially stuck since I can't move past a certain point no thanks to the game crashing.

    Try reproducing it by making another ilium and seeing if it happens again, if it happens on a different ilium, we can assume it’s a bug
  • proslackerproslacker
    Reactions: 100
    Post: 1
    Member
    Puffball wrote: »
    Wondering if anyone is having this problem since the unscheduled maintenance. Game keeps crashing on my Illium character right when I'm about to advance to the 2nd job in the beginning of his storyline. Screen goes white for the transformation, and after that the game crashes, and it's only at that point.

    Running: Windows 7 64-bit
    Character: Ullian, lvl 30
    World: Windia

    I'm having the same problem with illium job advancement crashi- any luck with solving it?