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Customer support's timelines

SmadarSmadar
Reactions: 800
Posts: 41
Member
edited July 2018 in Suggestions, Feedback, and Requests
I do appreciate the new approach in addressing player's requests but is there a reason that my ticket (Request #661733) is open for more than a month already?
Does this new policy includes some kind of "waiting period"?
Request submitted on June 24th.
sup. GM replied on July 11th
I answered the GM's question on the same date
Since then, people/GMs look at the ticket every few days but nothing has been done and the ticket is still open.

Any idea what should I be doing ? (I did not read here or had any connection with nexon's support for over a year)

(if this post is not in the right section, feel free to transfer it).

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