[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.255 - The Dark Ride: Ride or DIe Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

Can't remember nor reset my PIC - need help

RenfredRenfred
Reactions: 200
Posts: 2
Member
in Tech Support
The title is pretty self-explanatory.

I can't remember my PIC and, as such, I can't log in to my characters. I tried to reset them by going into the website, my account and clicking the reset button. The system says I have no PICs registered but, well, if I had none, I wouldn't be here saying I can't log in because of it.

Tried the reset on Opera. Will attempt on Firefox, Edge and Chrome to check if that's on the browser, but a solution would be welcome.

Comments

  • RenfredRenfred
    Reactions: 200
    Posts: 2
    Member
    edited July 2019
    Just a quick update: Firefox worked. For those with the same issue in the near future, try using that browser to reset your PIC.

    Though yeah, I tried logging in, it worked just fine, then I logged out to delete a character and suddenly the game is saying my new PIC isn't my PIC at all. Had to reset it again.

    Whatever is happening, well, let it be known. Thank you for any further support on the matter.