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Cannot complete Investigating Hiezan Questline

DoggyKinyDoggyKiny
Reactions: 100
Post: 1
Member
in Bug Reporting
Bug type: Questline stuck

Brief bug summary: I am playing as Kanna in the Investigating Hiezan dungeon questline. I beat the second last boss (the purple kimono samurai girl) and enter the next room. Usually, there would be a cutscene with all the bosses so far and Princess No; however, no cutscene appeared and it was just an empty room. I am unable to enter the Hiezan dungeon Princess No boss fight as it says that "You cannot enter because you're not on the right quest". I've tried dying and restarting/forfeiting the questline but it just returns me to the same section and the cutscene would still not appear and I still cannot enter princess no boss fight. Please help, I need the Kanna's Treasure Ring to make use of the 30% off starforce event.


Character name: 420Cartier

Character level: 200

Character job: Dual Blade

World name: Reboot NA

Date and time of the incident: 27/09/20 (1800 hours AEST)