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Check out the v.221 Spring Blossoms Patch Notes here!
Flame Compensation Error Known Issue 3/18
It is a known issue that players attempting to claim more than 1 compensation flame at a time will instead receive an error message stating "An unknown error has occurred".
We are currently working to resolve the issue as soon as possible, however compensation flames can be redeemed one at-a-time without issue.
Thank you for your patience.