I know you are busy but if possible can I ask for your assistance in looking into a ban due to the Safety Gem Maple points compensation. My account must have been banned for the issue and I originally put a repeal ticket last week and have yet to hear back. If possible could I ask you to look into the issue please?
I was wondering if there is any updates yet on the maple hotel event closing a day too early! I had roughly 30k coins and 9 damage skin coupons on two characters that are now set to expire since I couldn't claim the last damage skin coupon on the last day. Please address this issue!!!
I've private messaged you about my account that was falsely banned yesterday. I know you're busy, and you get requests like this all the time, but it would mean a lot to me if you could find the time to read it and help if you can.
I was told by a friend you would be able to help or contact me about a problem I'm having with my support submissions being marked as solved without replies. I don't know where else to turn at this point and am hoping you'd be able to shine some light on this problem. As well to let you know ahead of time this is about my original account getting banned three years after I stopped playing maplestory. IGN:Mannyxlr8 Server: Bera banned in 2014 if im not mistaken and I stopped in 2011. Appreciate if you could help me somehow at least on details why it was banned to begin with.
There is a glitch with moonbogglers quest. It will not let me accept the quest to kill 200 monsters to obtain the nx cosmetic item. There is a thread opened in maple forum with other players having the same issue as I. Please fix it.
Hey Ghiblee, I am having a problem with the tynerum quest not showing up on my character after completing the chrimson heart quests. I don't know how to fix this, if there is anyway to do so please message me back. Thank you.
Hey man i see you get hit up a lot about bans, Ive recently been banned in town (Patheon) I was spell tracing my gear while I got hit with a DC then went to log in with the message of a perm ban, this account is my only account i don't buy FZ service FS service my accounts at least 12-13 years old I've sent a ticket in I bought a all day x2 exp card on my adele too which is going to waste missing out on DMT too is going to hurt thanks Ghiblee if you can help in anyway
Gm Ghiblee. I please ask that you look into my account. I haven't done anything wrong . World Aurora Ign: ElxArk. I got banned in the Rise Salon when i was afk for some unknown reason. It happened during the false ban wave. Please I just want to play.
Hola Mr. GM!!
Please investigate my account personally.
I have never committed irregularities against the server.
It is more than 20 days that I find myself banned for unknown reasons.
Hello GM Ghiblee,
I introduce myself, I am the leader of the Impera Guild in Bera, before the renewal of the Guild I had rank 2, and my account was banned by RMT a few days ago, but I received mesos because I am a frenetic service provider that is not illegal in the game, I accept many mesos exchanges per hour of service (between 50m and 80m per hour) and, per delivery, between 10m and 15m, I would like you to do a new investigation, since in the first ticket I do not mention that it sold frenzy service , I hope you understand, in my country there is no way to receive money online, I could not exchange mesos for real money, it is absurd, it is crazy to receive an answer that seems like a copy of another case, especially when it is such an important case .
I am MVP Diamond in the last event of the book of the philosophers I spent 600k of karma koin and the next day they take away my account, how is it possible that they do this to their players.
i believe my account was one of those accounts that got falsely banned and it's tickets ignored like you see a lot of people writing... the account is firstname.lastname@example.org
i spend over 15,000 USD in NX for this character just to get kicked out of the game and now all of my effort and money was lost. i waited a lot of time for nexon to admit that there is a false ban issue and now finally you did, please help me here
I would like to ask you for help since each ticket I send to the support ends in the same copy and paste response.
My account was banned while afk in the free market, the reason they give me is that I was hacking.
Here is a compilation of people who happened the same thing in a short period of time: http://forums.maplestory.nexon.net/discussion/28563/false-bans-back-again/p3
Please help us
My account was banned during the 2x event on the 9th of May. This ban was triggered by my Kanna skill activating multiple times due to the server lag at the time. I've submitted multiple tickets but I keep receiving the same copy/paste response from GMs which is really upsetting because they are accusing me of hacking even though I wasn't. My support tickets are #946490 and #945225 and I was wondering if you could help because I really want to play again. Thank you!
Hey Ghiblee, My account has been recently banned yesterday during the 2x event. This ban wave apparently only happens to people who play Kanna. Do you know if we will be able to recover our accounts, I did send in a ticket but judging from previous people told me to come and ask you for help, I have video evidence of me playing just a few minutes before the ban was issues, I'm not sure exactly what to do, please help, I do love this game and I have been playing it for a while now I did just recently get back into it. My support ticket number is #943740. Thank you
Hey Ghiblee my account has been blocked for almost a decade and I heard you're the person to help if the situation is warranted. I'm not the same person I was a decade ago and I just want to go on my account for some good memories considering what's happening with the world right now. I try to contact support every few years because I hang onto the very small sliver of hope that someone will take pity on my situation and reverse the ban. My current support ticket # is 933356. If you need more info I'm glad to provide it.
hello Ghiblee! how can I report GM abuse of copy-pasted responses? I've been playing maple story for nearly 3 years now and 2 days ago I was banned in a ban wave for what they claim to be botting nad hacking but like any other legitimate player, I've sent multiple tickets to support to check over the ban because I have used such means to gain an advantage in any form or way, but all my tickets are responded with copy-pasted messages saying how I'm wrong and they are right, which makes me really upset and disappointed because I've spent so much time and effort of my account, then to be banned and when I need help from customer support to prove I'm innocent, I just get treated like dirt and really hurtful when they don't care about the community.