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Dissatisfaction Regarding the Lachelein Response

FeelSoMoonFeelSoMoon
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in Suggestions, Feedback, and Requests
However, as a customer, albeit not of one Nexon's highest paying customers, I am incredibly dissatisfied with the quality of service and actions taken by Nexon to remedy the situation.

This delayed response provided by Nexon has made me lose nearly 40 hours of possible playtime. In this period, I was unable to participate in the "[Hotel Maple] VIP Hunter Club: Neon Mushroom Watch" quest to receive Sweet 16 Coins on all three characters. I was also barred from attending the "[Hotel Maple] Super Luxury Vacation!" quest to increase my "VIP Membership Rank" to unlock the latter rewards of the "16th Anniversary: Hotel Maple" events on time to receive maximum benefits. I have been prevented from utilizing some time limited items including Cash Shop cosmetics, Chu Chu Cafe Girl (F) (time-limited item from the "Bonus Stat Generation Issue Compensation"), and Sherbet pet (time-limited item from the "Bonus Stat Generation Issue Compensation").

In short, I have lost 900 Sweet 16 Coins across 3 characters, 1 "VIP Membership Rank" (preventing me from utilizing services such as the "Hotel Maple: Maple Infinity Pool" - losing out on the last day of leveling 3 characters in the Reboot world), and hundreds of cumulative hours on my time-limited items and cosmetic equipment paid for with real currency on 3 (three) characters affected. Not to mention, non-event related quests such as Monster Park to receive the "Seven Day Monster Parker" medal, daily Arcane River quests, daily bosses, and more needed for character progression.

I want to know what is Nexon's current plan of action for remedying this situation for customers who have experienced such losses. Will we even be provided aid in a reasonable amount of time (unlike how long it is taking to fix the current game breaking bug)? Will all customers be given the same aid even if there are those who were moved quickly after the discovery of this issue and those who had to wait over a 24 hour period? How will Nexon address the issue of losing access to our time-limited items? What will Nexon America do specifically to address how issues like this will be communicated in the future to the customers and are there any plans that go beyond simply sending a system message telling customers not to go to the affected areas?