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Check out the v.269 Ride the Lightning patch notes
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Bug type: In-game
Brief bug summary: Boss run counter wasted
More details: It happened to me yesterday, but, I didn't notice how or why. Today I waited for 2x to go into Zakum on burning character, and I noticed that talking to the npc to go in to the room where Zakum spawns that it didn't transport me. I waited about a minute and it didn't transport me. I talked to the npc again and waited another minute. Talked to the npc a third time and this time it said I had already used all my runs for the day. I was never transported to the map all I did was talk to the npc 3 times.
Steps to reproduce:
Character name: Forgottèn
Character level: 109(at the time)
Character job: Demon Avenger
World name: Reboot
Date and time of the incident: 9:21 EST
Comments
Character Name: Razzonis
Character Level: 58
Character Job: Assassin
World Name: Reboot
Date and time of the incident: 3:50AM (CST)
i can go in chaos zak but cant normal neither easy
EDIT: I'm also in reboot yet people are going in just fine apart from me. Saw a bunch of people go in and say it's fine
All I can suggest is to try fighting Zakum in a channel and at a time when nobody else is around.