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Help with event hall and name change!

megaramegara
Reactions: 200
Post: 1
Member
edited December 2016 in Tech Support
I'm not sure where I should put this, so if this is in the wrong place let me know. But I definitely need some help/advice. :)

I bought a name change coupon for 15k nx and to change your name, you have to go to Mr. Newname in the event hall. I can play the game perfectly fine, but once I go to the event hall, my game freezes up and I can't even click on Mr. Newname to use my name change coupon that I bought. After 3 times of my game crashing, I thought maybe it was because the room was too crowded so I decided to enter the game in a less crowded channel. But sadly, I still freeze up before I even get a chance to talk to Mr. Newname (and before my character fully enters the room).

Is there a way I can chat with Mr. Newname outside of the event hall? If not, is it possible to get my 15k nx back from the name change coupon that I can't even use because of the lag in the event hall?

Suggestions would be much appreciated. :)
Thank you!