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Old account found but characters/items missing?

SerpentBlackSerpentBlack
Reactions: 200
Posts: 3
Member
in Tech Support
So I just came back from what seemed like years and years since I actually last played this game, I tried my luck with the passwords and emails that I could remember to get into my account and what would you know I got it back, I totally thought I had lost it for good, but when I look and see how many servers there are now? So many fewer then before, down sizing again? geez, so I look through each server trying to find my characters, and I end up at the bottom server, Reboot, to find what was left of my characters, and none of my main characters, and several missing along with levels I had obtained with them, cash shop items I paid for, and the gear I spent time to get them, playing this game, I sent in a ticket to support and I hope that there is anyway possible that I can get someone to help me with this problem? Earlier I talked with a twitch streamer playing this game, I told her one of the missing characters in my account, my main, was a zero class, the twins with the swords, she told me that the server Reboot doesn't allow you to play Zero classes, and that just made me wonder of all the servers my account can be moved to, from the down sizing, and it was moved to Reboot? come on people, can I get some help with this? What i thought was going to be a great come back, now is just pure fustrating, can I get some help with this please?

my request (941589)

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited May 2020
    Sounds to me like you didn't log in to the account you think you did.
    Nothing was moved into Reboot.
    Windia, Mardia, Yellonde, Bellocan, Chaos, Kradia, and Nova, were merged into Aurora.
    Khaini, Broa, Galicia, Renegades, Arcania, Zenith, El Nido, and Demethos, were merged into Elysium.
  • SerpentBlackSerpentBlack
    Reactions: 200
    Posts: 3
    Member
    edited May 2020
    AKradian wrote: »
    Sounds to me like you didn't log in to the account you think you did.
    Nothing was moved into Reboot.
    Windia, Mardia, Yellonde, Bellocan, Chaos, Kradia, and Nova, were merged into Aurora.
    Khaini, Broa, Galicia, Renegades, Arcania, Zenith, El Nido, and Demethos, were merged into Elysium.

    From this message I did remember my account was on Renegades originally, but the account I got on Reboot I accessed has a few characters I did have on my original account, so I have no idea what that is about? Anyhow I tried to access my account, the original account that was on Renegade, and found that the email I had used for that account back then, after I had stepped back from playing Maplestory, that email was hacked and I no longer can access it, could i get some help with exchanging the old email for my new email on my original account?

    P.S. Thanks Accrual for mentioning this, I didn't think about trying this at first since my first guess worked to get this account missing so many of my characters but just a few
  • SerpentBlackSerpentBlack
    Reactions: 200
    Posts: 3
    Member
    edited May 2020
    I feel so dumb now, so I checked and remembered what my actual password and email was for my original account and it still works and functions and has all the billing account info showing I did buy the cash shop items I did and so I am pretty sure that was what my problem was