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Unable To Update Destiny Patch

new2msnew2ms
Reactions: 910
Posts: 24
Member
edited June 2022 in Tech Support
I tried to download the update once the notice was sent out that maintenance had finished. It would say service temporarily unavailable but once I refresh enough times, it showed the download/update button. when I click that, an error message pops up with an error code saying "Installation Failed. Product could not be installed (Code: 20410)". Even when I am able to get it to start downloading, the same error message would pop up around the 10% mark. I tried uninstalling/reinstalling maple (and launcher) and restarting my computer.

Also, I am not sure how to attach screenshots. When I try to attach image, it asks me for URL so it won't let me attach my downloaded screenshot.

UPDATE: seems like they're looking into this: https://maplestory.nexon.net/news/75019/v-233-game-update-maintenance-issues

UPDATE 2: resolved, was able to download, open, and login to my characters!

Comments

  • Reaper312Reaper312
    Reactions: 200
    Posts: 15
    Member
    edited June 2022
    same here same error
  • ADeliColdCutADeliColdCut
    Reactions: 620
    Posts: 10
    Member
    edited June 2022
    I am also having this same issue. "This product cannot be installed. (Code: 20410)"

    Edit at 18:16 central time: Also saw the launcher message "v.233 Game Update Maintenance Issues" that mentions they are aware.

    Edit at 18:21 central time: My game and update were able to progress to completion and the game client is now open. Resolved on my end.