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Closed

[Stuck] 19000- #320362

Ujic0Ujic0
Reactions: 630
Posts: 5
Member
edited November 2016 in Archive
Hello. My ticket number is #320362. Can you please look into this?

Character Name : SUPP0RT
World : LUNA ( EU )
Location : Ereve, Empress's Road: Knights Chamber

Quest :
First Contact (Level 23)
meet Empress Cygnus at Ereve

Problem : Client crashes when logging in

image ( i got stuck after using the portal on the right )
image
WhutMasamiDemonHeroj

Comments

  • Ujic0Ujic0
    Reactions: 630
    Posts: 5
    Member
    edited November 2016
    Solved
  • iUseWASDiUseWASD
    Reactions: 400
    Posts: 4
    Member
    edited November 2016
    Ujic0
    Ujic0 said:

    Solved
    How was it solved? Atm, my character is still stuck in the map, and people at live support told me it's impossble to get warped out.
  • ShadekarShadekar
    Reactions: 300
    Posts: 3
    Member
    edited November 2016
    How did you solve it? I got the same problem with my night walker :c
  • TeriuchiTeriuchi
    Reactions: 200
    Posts: 8
    Member
    edited November 2016
    Talk about lucky. I've been stuck for more than 24h already. Contacting support got me an answer of: "They are looking for a fix. Wait some more please."
  • WhutWhut
    Reactions: 745
    Posts: 35
    Member
    edited November 2016
    I'm guessing this has something to do with the migration. The map where everyone's game crashes is the 'Hall of Fame' map. The top EMS players and top GMS players are now combined, meaning the characters in this map should also change. Only something went wrong there..
    Masami
  • JesusLionJesusLion
    Reactions: 100
    Posts: 2
    Member
    edited November 2016
    help me pls
    How do I get the ticket?
  • WhutWhut
    Reactions: 745
    Posts: 35
    Member
    edited November 2016
    JesusLion
    JesusLion said:

    help me pls
    How do I get the ticket?
    Visit this link: https://support-maplestory.nexon.net/hc/en-us/requests/new

    Fill in the details and you'll get an email with your ticket number, which you can then post on this forum. You don't have to post it on the forum though, you'll probably just get an email back and they'll try to port you to another map.
    Thokim
  • ThokimThokim
    Reactions: 615
    Posts: 102
    Member
    edited November 2016
    Hello Mapler,

    I am sorry that I could not assist you sooner and I do apologize for the delayed response.
    As there have been a few maintenance periods that have already passed, your character should no longer be affected. However, if you are still experiencing issues with your character(s). please submit a ticket through our customer support page so that we may be able to further investigate this issue.

    Thank you again for your patience and support!
This discussion has been closed.