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Issue #1: Items Missing after Being Unblocked

KimiBoshiKimiBoshi
Reactions: 400
Posts: 10
Member
edited December 2016 in Bug Reporting
Bug type: Item

Brief bug summary: Items Missing Upon Account being Unblocked

More details:

My account was blocked until roughly 12:00 am December 3rd 2016 due to Issue #1 with the NPC Frederick.

image

Upon login and retrieval of my items from Frederick, I noticed multiple items were missing. Despite the account block being intended to fix potentials and stars on items, any items I had with potential, as well as a Fairy Roid, were completely gone. Deleted.

Of the missing items, I can only recall two primed Fairy Hearts, three Perfected Weapons (2 claws, 1 polearm), Fairy Roid, weapon primes, and 18% STR Perfected Gollux Earrings.

Here are the screenshots of the missing items:

Fairy Heart 1: http://i.imgur.com/jhNtHi7.png
Fairy Heart 2: http://i.imgur.com/02MiwXR.png
Fafnir Risk Holder 1: http://i.imgur.com/0PGqrDS.png
Fafnir Risk Holder 2: http://i.imgur.com/S6WR0V2.png
Fafnir Moonglaive: http://i.imgur.com/A0aSKBX.png
Superior Gollux Earrings: http://i.imgur.com/58QXqFV.png
Fairy Roid (F) Coupon: http://i.imgur.com/Xj1iwhH.png

Here is proof that the items are indeed mine: http://i.imgur.com/vKHsR9i.png
You can see that this is the window in which can put items in a Hired Merchant to sell. The buttons in the UI "Tidy Up, Item, Purchased Items, Leave Shop, and Close Shop" rather than "Leave Shop and Buy Items" indicate that this is indeed my shop, and these are my items. You can see the two fairy hearts and earring in my inventory, and one of the claws and the polearm in the shop.

Here is the UI if you are looking at someone else's shop: http://i.imgur.com/qJEdIQK.png

The items had their original stats and potentials at the end of the Limitless Patch Update.

However, the items were sent to Frederick when the Unscheduled Maintenance on Wednesday, December 1, 2016 started, not when the Limitless Patch started.
These users also seem to have the same issue:

image
image
image

https://www.reddit.com/r/Maplestory/comments/5g9jek/did_anyone_else_who_had_there_account_blocked/
https://www.reddit.com/r/Maplestory/comments/5g8tk6/fredrick_blocked_players_are_bugged/
https://www.reddit.com/r/Maplestory/comments/5gocuh/lost_motivation_to_continue_playing_thanks_nexon/
image


Steps to reproduce:

Log onto an account that was blocked due to the issue with NPC Frederick. Retrieve items from Frederick.

Character name: MiszuDS

Character level: 176

Character job: Demon Slayer

World name: Broa

Date and time of the incident: Roughly 12:00am PST December 3rd, 2016, or whenever the block on the account was lifted

Comments

  • MaplerKsuMaplerKsu
    Reactions: 100
    Post: 1
    Member
    edited December 2016
    im also missing all my item that where in frederic lol
  • serveyou123serveyou123
    Reactions: 750
    Posts: 41
    Member
    edited December 2016
    Still nothing fix!
  • PachomarPachomar
    Reactions: 910
    Posts: 79
    Member
    edited December 2016
    MaplerKsu
    MaplerKsu said:

    im also missing all my item that where in frederic lol
    Same here
    Over 10bil in items dissapeared
    GG nexon
  • LilyDXLilyDX
    Reactions: 100
    Posts: 4
    Member
    edited December 2016
    my tyrant cape and glove is gone !!! stared, legendary pot. log in last night and went to get my items from frederic. NOTHING!
  • PachomarPachomar
    Reactions: 910
    Posts: 79
    Member
    edited December 2016
    Wanna hear the response for my ticket?

    "Thank you for contacting Nexon America Customer Support.

    I'm sorry to say, but I am unable to give or add those items back to your account. Rest assured that we won't delete or remove any items from our players. I've asked our Game Team about this, and they said that the game is working as intended. I hope this won't discourage you from playing the game. As much as I would love to give you an exception, I apologize, but I am unable to grant your request as I have my limitations. Once again, I apologize for the letdown."

    So, being sorry is the actual fix we are gonna get from this apparently. Total disrespect for paying customers
  • serveyou123serveyou123
    Reactions: 750
    Posts: 41
    Member
    edited December 2016
    LOL, that's a big Lie from them.
  • KimiBoshiKimiBoshi
    Reactions: 400
    Posts: 10
    Member
    edited December 2016
    Yeah, also got a bs response... image
  • LilyDXLilyDX
    Reactions: 100
    Posts: 4
    Member
    edited December 2016
    did you guys ask for refund? its not our players fault. this crap that we lost cost money. we need to ask for refund. do live chat ask gm for refund
  • KimiBoshiKimiBoshi
    Reactions: 400
    Posts: 10
    Member
    edited December 2016
    I suggested a rollback on the affected accounts in my livechat session, but nothing is confirmed.

    http://i.imgur.com/D9kJxCc.png
    http://i.imgur.com/ufx4eof.png
  • KimiBoshiKimiBoshi
    Reactions: 400
    Posts: 10
    Member
    edited December 2016
    Right now, Nexon's kinda in between a rock and a hard place. They would either have to:

    A: Rollback only the affected accounts to their status prior to the V: Limitless patch, which would fix the loss of potentials, stats, and deleted items, but would leave the glitched items still circulating in the fm.

    B: Rollback the entire server to its status prior to the V: Limitless patch, in which players would lose all progress made during the 4 day 2x. They would then have to change used marvel codes so that they are unused. And players would lose all items/meso gained from trades. However this would solve the issue with glitched items.

    Unless you want potentially 30* tyrants in the fm in the upcoming months, Option B is ideal. although I don't believe Nexon is even capable of doing that. If the glitched items aren't fixed, I would even predict Nexon would wrongfully ban players who came in contact with the glitched items for their own bug.
  • PachomarPachomar
    Reactions: 910
    Posts: 79
    Member
    edited December 2016
    LilyDX
    LilyDX said:

    did you guys ask for refund? its not our players fault. this crap that we lost cost money. we need to ask for refund. do live chat ask gm for refund
    Did you ask for a refund? What did they tell you about that?
  • KimiBoshiKimiBoshi
    Reactions: 400
    Posts: 10
    Member
    edited December 2016
    I have, but judging from this thread, the best I can hope for is to be poorly compensated.
    https://www.reddit.com/r/Maplestory/comments/5gocuh/lost_motivation_to_continue_playing_thanks_nexon/
  • SaifsSaifs
    Reactions: 1,015
    Posts: 30
    Member
    edited December 2016
    Man this is very demotivating and It's not like this is a made up issue it's real and has affected many people not just you, that's just plain wrong especially when people spend their hard earned money and time to acquire such items. I'm not surprised that people are quitting because of this incident oh well less money in Nexon's pocket.
  • PachomarPachomar
    Reactions: 910
    Posts: 79
    Member
    edited December 2016
    Good news
    After kindly chatting with support, they updated me with this. Seems there will bbe another lock in our account, but items will be restored

    https://support-maplestory.nexon.net/hc/en-us/articles/217239386
  • SaifsSaifs
    Reactions: 1,015
    Posts: 30
    Member
    edited December 2016
    Pachomar
    Pachomar said:

    Good news
    After kindly chatting with support, they updated me with this. Seems there will bbe another lock in our account, but items will be restored

    https://support-maplestory.nexon.net/hc/en-us/articles/217239386
    The article says the Issue is RESOLVED buddy, that means everything is fixed! But this is not true my items still have potentials and nebulites missing from them which they previously had.