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Not receiving Hot Week 3/27 – 4/2 Boxes
Bug type: no hot-week gift
Brief bug summary: can't see hot-week gift
More details: this account build around 3/5/2017, and even I get over 35 level around 3/5/2017, i still can find hot-week gift.
(anything not included in the other sections of your report)
Steps to reproduce:
(if not covered in the summary)
Character name: KenLord
Character level: 44
Character job: Hayato
World name: Scania
Date and time of the incident: at the beginning of this month
(mention your time zone if you aren't posting Pacific time)
Comments
Please restart your client and let me know if you don't see the gift icon located on the far left in the Quest Notifier menu.
I just checked from my end and received the following:
Thank you,
Arwoooo~
Character name: XmArtemis
Character level: 194
Character job: Wild Hunter
World name: Reboot
You got that on Vivian's account? Or your own?
We know most people get the boxes. If they didn't, you'd see a 10-page thread here by now.
But some people don't, despite relogging;
https://www.reddit.com/r/Maplestory/comments/61s62r/no_gift_box_from_hot_week/
Hopefully we can get it squared away and working for everyone asap.
Thank you guys for bringing this to our attention!
I tried, but I still can't get the gift for the account with character “KenLord”
MitsurugiStr
level 123
hayato
windia
3:18 am EDT
Brief bug summary: can't see hot-week gift
More details: the account is maybe made late February early march, already sent a ticket
Steps to reproduce:
(if not covered in the summary)
Character name: hiddennoctis
Character level: 208
Character job:phantom
World name: windia
Date and time of the incident: monday 3/27/2017
(mention your time zone if you aren't posting Pacific time) did this at 8pmest monday
Character name: Blackercolor
Character level: 18X
Character job: Demon slayer
World name: Scania
I was online the whole day on Monday but did not receive the hot gift . I still have yet to have the reward icon on the left of the screen .
Brief bug summary: hot week gift box does not appear
More details: Had this account for years. Just started playing again on the weekend after 2-3 year break. Downloaded the launcher for the first time on Sat or Sun. I have several characters and no gift box appears for any of them in any world. Tried to report here yesterday but had to wait for new member check.
Steps to reproduce: Log into Maplestory. No hot week gift box on Monday or today.
Character name: RainOnRoses
Character level: 163
Character job: Explorer Bowmaster
World name: Bera
Date and time of the incident: Monday, 27 March 2017
All day yesterday and today Eastern Time
Edit: Still no gift box today, 29 March 2017
This makes me sad. I really wanted the storage expansion.
character level :123
server: windia
Job: Hayato.
and brothers account
Character name: xriseabovex
Character level :142
Job: Mercedes
Server Windia.
Brief bug summary: can't see the icon to claim hot week gift
More details: I've started this account about 2 weeks ago, and am lvl181 now (surely satisfy the gift condition of lvl33)
Steps to reproduce: just log in and can't see the icon, I can see the normal quest, star, and reward points icons as usual.
Character name: Memoire
Character level: 181
Character job: Dark Knight
World name: Luna
Date and time of the incident: 27th Jan 2017, as soon as the hot week event started
Brief bug summary: can't see hot-week gift icon
More details: this account build on 3/21/2017, i cannot find hot-week gift icon.
Steps to reproduce:
Character name: KaminariSS
Character level: 94
Character job: Hayato
World name: Galicia
Brief bug summary: can't see hot-week gift icon
Character name: Tyræl
Character level: 14x
Character job: Thunder Breaker
World server: Reboot
Did not have the gift box indicator on the left side since 3/27 and i was on the whole day and yesterday 3/28 I was logged in for a good 3 hrs+ and I still don't have the gift box icon anywhere. I have met the lv30 or above requirement and such. Im just really sad I can't get these rewards.
Please help, would really appreciate it!
Character name: EvilPupper
character level : 89
server: Reboot
Job: Demon Slayer
Brief bug summary: can't see hot-week gift
More details: This account is made in 2016 and I started playing on march 2017, already sent a ticket.
Character name: Cosso
Character level: 151
Character job: Night Walker
World name: Glacia
Date and time of the incident: As soon as the hot week event started
We've had many reports of players unable to claim their Hot Week rewards. Please note, the forums is not a customer support platform.
Please create a ticket here: https://support-maplestory.nexon.net/hc/en-us
We've informed our investigations team of this issue that has been affecting players.
Again, please send our CS team your information and that you're unable to claim the Hot Week rewards.
Thank you,
Arwoooo~