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Check out the v.254 - Midnight Carnival - Ludibrium Patch Notes
here!
What is wrong with support?
I filed a ticket for an issue, I get told its my drivers, I update my drivers, then I get told its my hardware, I try on a new computer, and get told its a known issue(by another GM), then the first GM says its my system, and I am the only one having the issue. I ask for a phone number so I can file a complaint, and then I get told they do not do that, and I could use the feedback form. I know they are outsourced, but not even giving out a phone number for a complaint?
How many different companies are providing support for you Nexon? Have you ever thought updating them all at the same time on issues, so they all can tell the same story when an issue arises? This is not the first time I have gotten different stories from different GMs during support tickets.
Comments
"Information given freely profits no one" -Ferrengi Rule of Acquisition #5
If you have a complaint, you can voice it in that feedback form. I'm not particularly sure why a phone complaint would be more helpful for your situation, though.
As for your actual issue, it would help significantly if we knew what your issue was. The forums and Reddit can both walk you through some technical support issues and speaking with a community often helps get the brain working on a solution.
Graphics card issues are always a hassle, in my personal opinion. One time I had an issue with Minecraft, and the solution was to update my drivers, but every time I did so there seemed to be a brand new update that needed to be installed. Eventually, after a frustrated night of Googling, I wound up having to perform a full BIOS update. I never want to have to go through that again.
Long story short it would help significantly if we knew what error you were getting, so we can help with the debugging process.
Please try to be more helpful, if you can.
If you had a problem with service, would you rather email, and wait for a reply, or call and talk to a actual human being about it?
Do you not find it sad that the actual users of the game are more knowledgeable about fixing issues, than actual tech support who is paid for it?
This post is not seeking technical support for my issue, as I have already consulted reddit, and all the solutions there also fail.
Email, honestly. In addition, phone support is notorious for being absolutely terrible; it's what started many of the stereotypes about tech support in the first place. Many companies maintain a support forum where normal users as well as official company reps offer their pooled advice; this makes it easier to pool ideas together and come up with solutions. Traditional tech support is maintained for unique issues, or issues involving sensitive information, but isn't necessarily better than the forum.
If none of us can be of any more help, I'm not sure what else to say, however.
thats one greedy man lol
how ironic one might think knowlegde its not bad... yet its known that "the population shall never attain knowledge"
gen 2:17
But of the tree of the knowledge of good and evil,
thou shalt not eat of it: for in the day that thou eatest thereof thou shalt surely die.
am agaisnt all of it tho... knowledge its a power beyond measure... yet
"...with great power there must also come -- great responsibility!". amazing fantasy#15{last panel}
This is about getting better support via tickets, not about my issue. If you are going to outsource support, they need to be kept up to date on issues, all employees handling support issues. I shouldnt get a different story for every different person I talk to about the same issue.
Like Neo stated above, sharing your issue here may bring a solution.
While it may help you during the time to have an actual human on the phone to complain to about the service, the feedback form provided is much better in the long run for actually improving service. It is easier to collect & analyze the information from feedback that is written & submitted in a form online, rather than trying to compile feedback from people calling over the phone (not to mention the online feedback is is actually recorded somewhere. Even though someone on the phone is listening to you in real time, you never know what will actually happen to phone feedback). Definitely submit your complaints through the feedback form - whoever reviews these will be able to better improve customer service if they see the trend of misinformed GMs being reported.
there are many windows version,drivers,updates, etc etc to go thro but also helps if you give and explain the issue with more info about your sytem
and i understand sometime GM's(support team) gives no sense as result of the not very clear report of a issue
also GMS dosnt seem to have the right power to fix or change the things as the korean team are far from us with updates and such
the more issue is explained it's faster to come to the right solution
as Neospector said
"Thank you for sending in a ticket, We are sorry that you are having an issue with this but the game is working as intended"
I sent a picture of PB killing the noobs left and right and suddenly a GM came on and killed Pink Bean in one shot and vanished.
Evidently 'Problem with monster in town' got RoboGM'd instead of being read fully. But a picture of PB where PB shouldn't have been got thier attention well enough. Funnily enough I put the word 'Cash Shop' in the subject line.
I see no feedback form either.
Check the email associated with the account you used.