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Why was I blocked?

Reactions: 100
Post: 1
edited May 2017 in Account Billing Support
I just launched the game for the first time ever and it says I'm blocked for hacking or 3rd party software when the only other programs that are running are Discord and Steam, and I'm using the steam version.


  • OkhuraOkhura
    Reactions: 4,075
    Posts: 594
    Volunteer Forum Moderator
    edited May 2017
    If you are blocked from the game you need to contact customer support here: https://support-maplestory.nexon.net/hc/en-us
  • jasonmbrownjasonmbrown
    Reactions: 635
    Posts: 20
    edited June 2017
    Ive been a player for years, I just came back from a 6 month break. To a 5 minute connection time, and a "This account is Perm Banned" Message... Didnt have any other programs open aside from chrome/steam... Already submitted a ticket but Im guessing something might be broken with the Ban system right now. No Idea what could be causing it though.