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Just lost all the pre-registration itens

Jackson5MotoboyJackson5Motoboy
Reactions: 560
Posts: 16
Member
edited June 2017 in Bug Reporting
I entered today to play the override patch, like after 15min the update was over, and i get my boxes from the pre-registration, and after 2 min i get kicked back to the server selection screen and when i log on my char again the 2 boxes with all the itens were gone WTF ...

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Comments

  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    Btw Name: Jackson5Aran
    Lv:216
    Server:Reboot
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2017
    Arwoo wrote: »
    For now, would you all be able to send our Support team a ticket with the details shared here?
    https://support-maplestory.nexon.net/hc/en-us

    We'd like to see and get documentation of how many Maplers this issue is affecting.

    send a ticket to support with the details as Arwoo stated in another person's thread about this
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    DarkPassenger wrote: »
    Arwoo wrote: »
    For now, would you all be able to send our Support team a ticket with the details shared here?
    https://support-maplestory.nexon.net/hc/en-us

    We'd like to see and get documentation of how many Maplers this issue is affecting.

    send a ticket to support with the details as Arwoo stated in another person's thread about this

    I send already send a ticket (waiting for they to answer), but in the meanwhile i talked with a GM in that chat that have in the support page and he said he couldnt do nothing, im just trying to see if anyone got the same problem
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2017
    Jackson5Motoboy wrote: »
    DarkPassenger wrote: »
    Arwoo wrote: »
    For now, would you all be able to send our Support team a ticket with the details shared here?
    https://support-maplestory.nexon.net/hc/en-us

    We'd like to see and get documentation of how many Maplers this issue is affecting.

    send a ticket to support with the details as Arwoo stated in another person's thread about this

    I send already send a ticket (waiting for they to answer), but in the meanwhile i talked with a GM in that chat that have in the support page and he said he couldnt do nothing, im just trying to see if anyone got the same problem

    yeah so far from what ive read about 3-4 have posted about it
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited June 2017
    theyll most likely go under maintenance again to see whats going on, and then in a later maintenance compensate the lost boxes. but just my thoughts.
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    I think that would be the right think to do, because those box were pretty good
    IcyCanine6Eyloni
  • IcyCanine6IcyCanine6
    Reactions: 440
    Posts: 9
    Member
    edited June 2017
    Jackson5Motoboy wrote: »
    I think that would be the right think to do, because those box were pretty good

    Yeah they were, I'm hoping they'll fix it quickly.
  • ibastormibastorm
    Reactions: 200
    Post: 1
    Member
    edited June 2017
    Same here lost the boxes, also hope for a quick fix
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    Well theyre in a maintenance right now so lets hope for the best
    IcyCanine6
  • IcyCanine6IcyCanine6
    Reactions: 440
    Posts: 9
    Member
    edited June 2017
    Jackson5Motoboy wrote: »
    Well theyre in a maintenance right now so lets hope for the best

    May the gods shine in our favor...
    Jackson5Motoboy
  • sushi1000sushi1000
    Reactions: 610
    Posts: 4
    Member
    edited June 2017
    bump
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    They didnt fix it in the maintenance YAY ...
  • IcyCanine6IcyCanine6
    Reactions: 440
    Posts: 9
    Member
    edited June 2017
    Jackson5Motoboy wrote: »
    They didnt fix it in the maintenance YAY ...

    Awroo said they are still working on that so give them a bit.
    Jackson5Motoboy
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    IcyCanine6 wrote: »
    Jackson5Motoboy wrote: »
    They didnt fix it in the maintenance YAY ...

    Awroo said they are still working on that so give them a bit.

    OOO i see thx :D
  • EyloniEyloni
    Reactions: 200
    Posts: 5
    Member
    edited June 2017
    Happend to me too... tried contacting their support.
  • EyloniEyloni
    Reactions: 200
    Posts: 5
    Member
    edited June 2017
    still not fixed... please nexon.
  • EyloniEyloni
    Reactions: 200
    Posts: 5
    Member
    edited June 2017
    Bump
    Didn't fix it in this maintenance.
  • Jackson5MotoboyJackson5Motoboy
    Reactions: 560
    Posts: 16
    Member
    edited June 2017
    im hopeless now
  • EyloniEyloni
    Reactions: 200
    Posts: 5
    Member
    edited June 2017
    Jackson5Motoboy wrote: »
    im hopeless now

    lost faith in nexon
  • NektaiNektai
    Reactions: 200
    Posts: 8
    Member, Private Tester
    edited June 2017
    Have any idea when this will be fixed?