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Game crash and runtime error in cash shop

StreetwizeStreetwize
Reactions: 510
Posts: 4
Member, Private Tester
edited February 2018 in Tech Support
Hello there,
First of all Im really sorry if I opened a thread not by the rules, (I will improve for the next try xD) cause its my first time to do so, but i got in a real trobble and want to know
what I can do to access the cash shop again as this runtime error started recently and all worked fine in the morning. Would like to know if anyone got this problem too.
Thanks

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited February 2018
    Try doing a full shutdown and restart of your computer (https://www.howtogeek.com/129021/how-to-do-a-full-shutdown-in-windows-8-without-disabling-hybrid-boot/).
    If the problem persists after that, please check and whether it happens on all your characters or just one.
    Streetwize
  • StreetwizeStreetwize
    Reactions: 510
    Posts: 4
    Member, Private Tester
    edited February 2018
    Thank you for the method and a solution you gave me, but so far I failed to enter cash shop again. Same goes for other chars I own, non of them can access it and get a game crash and a runtime error. I want to note that the game don't exit by it own and only with a task manager.
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited February 2018
    Next step to try is "repair installation" in your Nexon Launcher.

    If that doesn't help either, you're going to have to create a Customer Support request (ticket) at http://support-maplestory.nexon.net and maybe talk to their Live Chat.
    Streetwize
  • PhantomMasterThiefPhantomMasterThief
    Reactions: 3,195
    Posts: 480
    Member, Private Tester
    edited February 2018
    Back when Chat Channels were a thing, did you install the fix through a command on cmd?
    (the one that blocks the chat channels, and possible the cash shop/auction house)
    if so, then you should delete it, i don't remember how to.

    i think you could find a therad about this on reddit, or on google.

    i found a link: http://www.southperry.net/showthread.php?p=1314111
    hope this helps. :)
    Streetwize
  • StreetwizeStreetwize
    Reactions: 510
    Posts: 4
    Member, Private Tester
    edited February 2018
    Thanks @PhantomMasterThief but no success, same is happening even today. Trying my luck with a ticket support xD
  • SpaceGuySpaceGuy
    Post: 1
    Member
    @Streetwize I am also encountering the same problem, however only on one Character. For all the others on my account it works just fine. If you`ve found a solution to the problem by yourself be sure to let me know, since my ticket apperantly got lost along the way. ^^