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• Prophet607

  

  Reactions: 200

  Posts: 3

  Member

  February 2018 edited February 2018

  I'm not sure if this is the place I should go, but I'm all out of options. My old account that I've had for probably 10 years uses an email account that I no longer have access to. Of course, I have other emails, but I have tried everything I could and yahoo doesn't have the tech support capabilities to aid me in recovering that email which is currently connected to that account. Is there anyway to change the email account associated with that without having direct access to it? If so or if no one knows, could you direct me to someone/somewhere that would be capable of assisting me? I am desperate at this point. Thank you so much in advance.
  
  ~Prophet
• Invulgo

  

  Reactions: 4,620

  Posts: 544

  Member

  February 2018 edited February 2018

  Hello
  
  Sure hold on.
  
  I forgot the e-mail I used to log in. What do I do?
  

  What you'll need to do is submit a ticket with the information noted below. Nexon America Customer Support will then investigate the information included and should your information match up, we will be able to change the e-mail on the account to a new one. If we are unable to verify that you are the account owner, we will not be able to change the e-mail address for the account.
  
  In the ticket field select: Account Related > Email Change Request
  
  Subject: E-mail Change - Forgotten E-mail Address
  
  To be able to assist you with your issue, please be sure to provide as much of the information requested below in your ticket as possible.
  
  Account Verification Questions:
  
  When did you notice that you were unable to access the account?
  Account’s registered email address
  Account ID (if applicable)
  If the email was changed from the registered e-mail address, please let us know what your previous e-mail address was.
  Full first and last name as it appears on the account (may only be available on older accounts)
  Registered birthday
  Which Nexon games do you normally play on this account?
  The Security Questions & Answers on the account if selected
  Purchase History Verification:
  
  Please give the dates (in the last 90 days) of NX Purchased on the account in question (Credit Card, Paypal, Xsolla only).
  Name of the items purchased
  Dates the items were purchased
  Government/State issued photo ID:
  
  If over 18 please attach one of the following to your ticket:
  
  Driver’s License
  Passport
  Government Employee ID
  We only need to verify your full name, date of birth, and photo on the ID. You can block out any other information that you don't want us to see before attaching a copy to your ticket.
  If under 18, attach both documents listed below to your ticket:
  
  Certificate of Birth/Adoption
  Photocopy of Parent's ID
  We also need you to provide us with a new email address that is not currently associated with another Nexon account.
  
  ***All personal information given to us will be redacted from the ticket once we verify account ownership.
  
  Submit a request

  
  Link to support center
  
  Good luck.