[New Users] Please note that all new users need to be approved before posting. This process can take up to 24 hours. Thank you for your patience.
Check out the v.256 - The Dark Ride: Limbo Patch Notes here!
If this is your first visit, be sure to check out the Forums Code of Conduct: https://forums.maplestory.nexon.net/discussion/29556/code-of-conducts

NGS: Reset Error (0xE3010201)

GomDDongGomDDong
Reactions: 200
Post: 1
Member
in Tech Support
Reboot
Run as admin
Re-download NGS files
Uninstall and reinstall
Verify game files etc etc

I was playing without any problems but then suddenly d/ced
after that d/c, unable to play

Comments

  • GdiddlyGdiddly
    Reactions: 300
    Posts: 2
    Member
    edited August 2018
    Hello. I created a burning character for the summer event but after reaching around lvl 91 with the character Maplestory shut down and gave me a message.
    I dont remember exactly what was on the message but i remember it had the word "hacking" in it.

    After that, whenever i try to enter maplestory im hit with an "NGS: Reset Error (OxE3010304)"
    Is there anyone else who have experienced this? I would like to continue leveling my character.

    Update

    I tried to use the Repair Installation function but that didnt work, so then i tried uninstalling and reinstalling the game
    but that doesnt work either. Now the play button is just an UPDATE button and clicking it just makes the launcher tell me the product cannot be installed.
    Help please.
  • Matt457Matt457
    Reactions: 300
    Post: 1
    Member
    edited August 2018
    yes, I'm having the exact same issue and I have no idea how to fix it.
  • GdiddlyGdiddly
    Reactions: 300
    Posts: 2
    Member
    edited August 2018
    Update

    It is now the day after and i tried to check how things worked today, and they did.
    I havent done anything, and there is nothing different from yesterday.
    Today i could just go into the nexon launcher, press the UPDATE button and then press PLAY.
    I dont really get whats happening so i cant help anyone else, but atleast my issue seems solved for now.
  • thegseccbthegseccb
    Reactions: 200
    Post: 1
    Member
    edited August 2018
    I've had the same problem, starting this morning I haven't been able to launch/get in
  • RyoukoRyouko
    Reactions: 100
    Post: 1
    Member
    This problem is happening for me as well, I guess maplestory thinks we're hackers and we can't play anymore?
  • DShunDShun
    Reactions: 500
    Post: 1
    Member
    I had to delete all processes involving nexon launcher then re-launch.
  • LeeTbeatsLeeTbeats
    Reactions: 1,820
    Posts: 51
    Member, Private Tester
    edited August 2018
    DShun wrote: »
    I had to delete all processes involving nexon launcher then re-launch.

    I had this problem just now and this fixed it for me. Thanks!
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited August 2018
    I just rebooted computer when this happened.
  • XwDeshukoVwXXwDeshukoVwX
    Reactions: 400
    Posts: 2
    Member
    edited July 2019
    i have same problem still i think nexon no finish yet give this more some minuts
  • Michael30126Michael30126
    Reactions: 510
    Posts: 5
    Member
    edited July 2019
    Exact same problem except it happened when the game updated and I haven't been able to log in since.
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited July 2019
    The game is still under maintenance.
    The Nexon Launcher letting you press "PLAY" is a bug.
  • AllowedAllowed
    Reactions: 1,045
    Posts: 83
    Member
    edited July 2019
    AKradian wrote: »
    The game is still under maintenance.
    The Nexon Launcher letting you press "PLAY" is a bug.

    It's kinda annoying cuz no one can see if they can actually update/play the game.
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited July 2019
    Allowed wrote: »
    AKradian wrote: »
    The game is still under maintenance.
    The Nexon Launcher letting you press "PLAY" is a bug.

    It's kinda annoying cuz no one can see if they can actually update/play the game.

    That is unfortunately true.

    You can use this site http://www.southperry.net/stat.php for the most reliable game server status.
    As long as Login servers 1-3 (top row) are not green, it means the game is not up.