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[CASH SHOP BUG] ALL STAR Hair Disappeared
My Peculiar Hair from the all star hair coupon suddenly disappeared today. I bought the hair a few days ago. It's now replaced by a black hair Toben. I did not save the Peculiar hair because I didn't have a free slot. It disappeared when I went into the cash shop to spend my reward points and claim my mvp reward. I noticed I suddenly had a generic Toben hair and my face was empty (no mouth, no eyes). I tried relogging and restarting my computer but nothing works. I can't even check another hairstyle anymore.
Requesting that my old hairstyle be restored because of the bug. Thank you.
Name: Valthras
Server: Reboot NA
Time: Nov 5, 2018, around 11:40 am PDT
This was my old hair
It suddenly became this hair
The cash shop won't work properly for me anymore
Comments
Please contact them: http://support-maplestory.nexon.net
Thank you for the answer. I'll keep waiting for a reply from them.
I am unable to send in a ticket via the conventional method @AKradian, so here are screens as well for myself:
Here is my original hair,
here is what it looks like now...
Requesting that my hair be changed back please,
I've never used a hair coupon in this game and this is really bothering me because I don't know what to do about it...
Why are you unable to submit a ticket?