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Maplestory does not launch

ZaonkoonZaonkoon
Reactions: 100
Posts: 4
Member
in Tech Support
Hi fellow maplers,

I want to play GMS but it seems that I cannot launch the game. NGS pops up when after I pressed play but the game does not launch after that. I tried rebooting, reinstalling maplestory, changing soScreenMode, etc. but nothing works. I looked at the dump file created when maplestory is launching and it says access violation. Could you guys help me out? The dump file is attached below:
Microsoft (R) Windows Debugger Version 10.0.18303.1000 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [E:\SteamLibrary\steamapps\common\MapleStory\MapleStory20190108222439.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 17763 MP (12 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
17763.1.x86fre.rs5_release.180914-1434
Machine Name:
Debug session time: Tue Jan 8 22:24:41.000 2019 (UTC + 9:00)
System Uptime: not available
Process Uptime: 0 days 0:00:07.000
................................................................
.............................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(19f8.1274): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
eax=00000000 ebx=1b1a1008 ecx=00000000 edx=00000000 esi=000002cc edi=1b1a0ff8
eip=775d136c esp=001603b4 ebp=001603c0 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206
ntdll!NtGetContextThread+0xc:
775d136c c20800 ret 8

Thanks in advance!!

Comments

  • NeospectorNeospector
    Reactions: 9,860
    Posts: 2,146
    Volunteer Forum Moderator
    edited January 2019
    Code c0000005 is an access violation meaning the program is trying to read/write to/from a memory location which it doesn't have the right to.

    Have you tried running both the game and launcher as an Administrator?
  • ZaonkoonZaonkoon
    Reactions: 100
    Posts: 4
    Member
    edited January 2019
    Neospector wrote: »
    Code c0000005 is an access violation meaning the program is trying to read/write to/from a memory location which it doesn't have the right to.

    Have you tried running both the game and launcher as an Administrator?

    Hi Neospector, I run them separately as administrator and it did not work. I will try running both of them as Administrator and see if it works.
  • ZaonkoonZaonkoon
    Reactions: 100
    Posts: 4
    Member
    edited January 2019
    Neospector wrote: »
    Code c0000005 is an access violation meaning the program is trying to read/write to/from a memory location which it doesn't have the right to.

    Have you tried running both the game and launcher as an Administrator?

    It doesn't work :(
  • EhmEhm
    Reactions: 100
    Post: 1
    Member
    I have this same problem, have been talking back and forth in a ticket without anything working. Kind of frustrating.