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My characters are all gone

MKeat0nMKeat0n
Reactions: 200
Posts: 2
Member
edited July 2017 in Tech Support
Hello guys,

I just downloaded Maple again today after a year break, maybe a year and half. I login and find all my characters are gone. I can still find them on the rankings so I don't know what has happened. Does anyone know and how to fix this?

Thanks

Comments

  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited July 2017
    Are you sure you're logging in to the right account and world?
  • MKeat0nMKeat0n
    Reactions: 200
    Posts: 2
    Member
    edited July 2017
    AKradian wrote: »
    Are you sure you're logging in to the right account and world?

    Yes as I only have one account. I played on Windia and Reboot, my characters are gone from both worlds
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited July 2017
    And yet they are on rankings for Windia and Reboot?
  • DarkPassengerDarkPassenger
    Reactions: 8,980
    Posts: 2,669
    Member
    edited July 2017
    Try maplestory support, submit a request

    https://support-maplestory.nexon.net/hc/en-us
  • griffinmagriffinma
    Reactions: 100
    Posts: 3
    Member
    edited January 2019
    same thing happen to me i put so much time and money into my main account and now there gone.
  • griffinmagriffinma
    Reactions: 100
    Posts: 3
    Member
    edited January 2019
    they purged all my characters im guessing cause i haven't played in 2 years
  • AKradianAKradian
    Reactions: 40,340
    Posts: 6,342
    Member, Private Tester
    edited January 2019
    griffinma wrote: »
    they purged all my characters im guessing cause i haven't played in 2 years

    GMS accounts never get purged. The closest thing to it that we had was a name-clearing, where characters on long-unused accounts had their names changed to numbers so other people could use those names.

    However, if you used to play EMS before it was merged into GMS, and did not accept the migration terms within the time-frame they were posted, then your characters were lost.

    If you are not from EMS, please contact Customer Support at http://support-maplestory.nexon.net so they can help you find your characters.