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Check out the v.255 - The Dark Ride: Ride or DIe Patch Notes
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Ark and Cadena Story Quests Bugged
Going through the story quests for Ark and Cadena.
Both of them cannot progress through a quest that sends you to a different map to kill 30 or 50 mobs. The kill count isn't being measured, so the player ends up stuck in that map until time runs out or the player can re-log to return to a normal map.
The quest for Ark is "Perils of the Black Market". The quest for Cadena is "Investigate the Brawl 'n' Bash Club 2".
Upon accepting these quests, the quests aren't "IN PROGRESS" in the Quest window, which is probably why there's no kill count.
There was a post mentioning the Ark bug, but there has yet to be any official response.
Comments
I have also tried to do a hard shutdown, but that has not improved things. I am experiencing similar issues with other characters as well. My Evan character got stuck on one of the Monad Act 1 screens, my Demon Slayer does not change screens to where he can talk to Mastema after beating him for the second job advancement quest, and my Zero character cannot progress past the point of the Temple Raid where you must defeat Keene.
I don't know if you have had any success with anything you've tried, but try the methods listed here. Other people report that using those methods has worked for them.