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Extra Account Authentication?
Hi,
A question for the GM's or someone in charge.
Recently i've been seeing a lot of posts from people complaining about "Unfair Bans", and honestly it got me pretty worried. So, i started asking myself if there is anyway you could let's say "strengthen" your account credibility or authenticity wise to prevent that from ever happening to you (ID Copy, Credit Card Verification, ETC.).
I have been playing Maplestory since the closed beta (14 years i believe), my original account even has the "Mark Of The Beta" bandana on him after moving from the beta to the first open v0.01
Right now Maplestory is like an hour / 2 hours a day thing for me just to keep me sane between work, marriage and life. And i really don't want that gone because someone made a mistake, also i've invested some money into the game so that gone is also not that great.
Anyway, if there is a method to make sure that won't happen, please let me know.
Thanks.
Comments
Can you elaborate why you think that giving Nexon the type of information you listed should give you immunity from hack detection?
You mean aside from the fact that their hack detection is a joke in the absolute best of circumstances?
I'm not talking about immunity but i do believe that the account owner's credibility should be taken into consideration when judging a case.
If someone as you say "appear to do" something illegal, and that said person submits a ticket to appeal those allegations then if that account was created a month before, had no money invested, etc. then it may be more reasonable that he is indeed guilty.
But, if i were to "appear to do" anything illegal, and i submit a ticket to appeal those allegations then i expect Nexon or the GM's to consider the fact that i have been playing with the same account for the past years, invested money in it, am a grown man, verified my credit card or ID, etc. and probably have no legitimate reason to be hacking.
That's why i'm asking if there is any criteria that Nexon might think is more authenticating, because that would make a lot of sense and will be pretty assuring that your account is safe.
Thank you.
Unfortunately, people can and do cheat on accounts that they have had for a long time and spent NX on. Adults cheat too, some of them precisely because they are grown up and have life commitments. One famous case recently explained that they no longer had the time for the endless grind, so felt "forced" to automate the process (bot) in order to keep up with the game's "requirements".
As for giving Nexon your real world info or credit card - while it shows that you trust them, it doesn't give them any reason to trust you, or any hold over you. If you do end up cheating, they can't sue you or use your credit card to fine you. On the other hand, should your info fall into the hands of an unscrupulous employee, or be stolen by someone hacking into Nexon's database, you might face slightly bigger problems than losing your Maplestory account.
In the end, all of us just have to play carefully (don't stay in maps with hackers, don't play while lagging, etc) and hope that, if we do get caught by a false ban, Nexon will properly investigate and unban us. Some people recommend recording all your play time, but again you'd have to hope the Nexon investigator will look at your videos and accept them as evidence.
Good luck.
So eventually it comes down to just hope and pray that Nexon won't false ban you.
Well anyway, i just hoped maybe there is a way to make sure that won't happen.
Thanks for a solid answer, honestly.
Hope and pray that you don't get stonewalled by support for weeks on end, threatened to be blocked from submitting tickets, and then finally unbanned after the problem was finally admitted to be the fault of nexon themselves that you wound up banned in the first place. Y'know, just like the last four or so banwaves that've happened.
A strange game. The only winning move is not to play.
See? That.
Exactly that is what i don't want happening to me.
I will sign a contract with Nexon if needed allowing them to sue me if i ever to use an illegal software or abuse the rules, anything to make sure that i won't be losing my mind in despair whilst submitting tickets for a false ban.
But that's not an option so .. best of luck.
With all the false positives that seem to come up, I don't think I would want to give them carte blanche to litigate over "illegal software".
i know what you asked/wanted nexon to make but they wont understand (whats new....)
got frustrated aswell but also powerless when you are seen as stupid to play legit and dont just buy your endgame
at the end of the day as mapler who been in GMS since beta to end dealing with first huge false ban wave on kanna as mule last year....
3-4month of false ban to end with stupid memo "
WE ARE SORRY" and unban....those 3-4month was hell.... dealing with automated ticket... dealing with censorship of talking about ban on socials its "ilegal"....
to simply dealing with being called hacker both in tickets and ingame(rightfully so when they cant see you on ranking )and to endup seeing the hackers i was reporting come to me and laugh how they make a grand each month eazy ....
nexon could chek me and let me talk with real GM as 10+ year account (that cant be done evryday....)
there is no shame to ask to get "immunity" and get treated with special care as old mapler its shame to be marked as hacker without cheking/proof...
but oh well it seem diamond status are only way....
sure people cheat but old accounts cant be made evry day...they deserve real chek and talk with solid proof then ban
(but when almost all GM's get fired to get replace with bot... no surprise)
the worst part in your example is not geting ban even tho there are evidence and data that nexon can chek... just because of $"famous"$ status to get only offrank
"with great power comes great responsibility " old accounts should serve strong punishments when are in wrong