Yeah I'm having the same issue. Had the issue on the cutscene before the boss battle as well, but restarting the game got me past that cutscene, can't do the same with the one mid-boss though.
Server: Luna
Luna, this account is pretty young (since ems was integrated with global) but I used to play an ems account and also played global pre-ems. Highest character is somewhere in the 150s. Nice to meet you all!