What I did was asked for the issue to be given to GM of higher position, they escalated the ticket and I waited about a day and got a reply. It would further help if you had some type of screenshot or video evidence.
Yea, the same thing happened to me as well. Was playing my Ark in reboot and wanted to get the wings of fate and i ended up fighting the Tengu Boss just to get banned while he only had a quarter of his health bar. I tried contacting support and they…