good luck getting the box back with the last update my went poof and all they said to me was
Thank you for contacting Nexon America Customer Support.
I understand that you did not receive the rewards for the web event. Please be advised that this event ended on November 27, 2016 and all rewards have already been distributed and any issues that cropped up have been fixed. Due to this, I'm unable to add the rewards to this account.
Should you have any other concern that needs to be addressed, please do not hesitate to contact us again.
Thank you for your patience and understanding. If ever you have any issues in the future, you can send us a ticket through our Customer Support Center or by contacting us on our Live Chat Support, You can find our chat support hours here.