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  • *NEW* Cash Shop Suggestions Thread

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    Item name (English/Korean): Dot Berry (F)
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  • Hello my name is Clantafamo

    Arwoo wrote: »
    Greetings Clanta,

    As stated through various private messages, conclusive evidence was found from looking through each case extensively.
    Please note that the forums is not a platform to dispute case by case bans.

    As players have mentioned in this thread, there are various reasons as to why we do not publicly share the evidence:

    1. We wish to ensure fair treatment for all players whether they're vocal or nonvocal. Presenting an individual case to the public doesn't give the case entitlement over others. For a widespread issue such as this, we gave equal attention for all accounts banned from the Arcane Umbra exploit.

    2. We don't promote public defamation. Making an example out of a player is not a method we endorse to deter players to follow the rules. By presenting the evidence of banned individuals publicly, we'd be encouraging peers to attack and harass individuals found guilty.

    3. Bans and ban appeals are between the investigations team and the individual that was banned. The community at large is not the jury that decides whether the banned are innocent or guilty. The reason for this is because evidence presented by the appealing player will always be skewed towards their favor. Due to this, the community team would need the evidence and proof acquired by our investigations team and that evidence cannot be made public for the reasons stated above.

    Again, the forums is not a platform for more answers in regards to a ban or to appeal a ban.

    Thanks for the reply Arwoo. What would you recommend a player do if he was innocently, permanently banned and his tickets are being answered with automatic replies and his live chat gets closed the moment he says hi.

    Please advise. Thanks in advance for your time.