I would think the overwhelming majority don't think this should be changed, however I think this is a possibility regardless of our opinions and should be braced for. I almost want to say it's an eventuality, GMS is cracking down on aligning with KMS and I don't think this will be overlooked for much longer. It's unfortunate, but so were so many other changes we didn't ask for or want.
Look at this thread. This is so sad.
You've managed to make an official statement yet continue to go untrusted. I am in the same boat with the others in this thread, I can't trust you or your game to not ban me if I play my Kanna. Even if I've had my account for over 10 years and have never once been banned or accused of hacking.
How can we trust what you say when every person whose sent in an appeal has been given crap auto-replies and been threatened to be banned from the support system? I haven't personally seen any person affected by the ban come up and say "Support helped me get my account back!" Does that mean everyone banned is a hacker? Or is every person, legit or not, getting turned away?
What about this thread which has a full video of his kanna's existence and it getting banned? Is he not innocent? We can't tell 100% and you aren't helping.
You know, I can understand how difficult it to separate legitimate players from illegitimate players during a ban appeal, but if there's a crisis that your autoban system is nuking people playing a certain class permanently, then maybe a change somewhere needs to happen. Especially if everyone is getting hit with autoreplies from your support. Maybe an immediate bandaid fix is necessary so you can look into the issue further without worry of an increasing number of false-positives. (Don't let the autoban permanently ban people, close creation of Kanna for a limited time, something to slow the flow of damage.) It's been over a week now, it's only getting worse.
