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  • Friendship Ring Issue Preventing World Leap

    Arwoo wrote: »
    Not having a set date for the issue at hand to be resolved is indeed scary and demoralizing, but at the moment, we have no way of knowing for sure when every request will finish being reviewed. For now we will do our best to keep everyone updated.

    For those saying that their ticket has been closed, do not panic. While the ticket may be closed, submitting the ticket with your account information is how our CS team is compiling a list of all those affected.

    Upon submitting a ticket pertaining to the Friendship ring issue, you should be met with a messaging informing you that the process will take some time and requires your patience. If you're seeing a different message, please submit another ticket with information stating that you've experienced an issue leaping to another world due to the friendship ring bug, along with your in-game name and world.

    Can you say when you will start moving characters so the ones who submitted tickets first, have some idea to when they'll be moved? This game is unplayable at the moment.
  • Friendship Ring Issue Preventing World Leap

    Arwoo wrote: »
    For those wondering what is to become of those who submitted a ticket and why the maintenance note doesn't specifically state that "Investigated Maplers affected by the Friendship ring issue will be moved to their desired world from the available list" allow me to explain.

    Currently, there has a been an influx of Maplers who sent in a request for a world leap under the premise that their friendship ring is preventing them from leaping. Refer back to the original post in this thread that each claim is being investigated before a transfer is processed. Due to this, Maplers who are genuinely experiencing the issue and have been green-lit will be transferred on that week's maintenance. There can be one maintenance, or two maintenance, or three before we fully get through all the requests.

    Sadly, yet another issue had surfaced as of yesterday which caused even more difficulty on the topic of world leaping those affected by the friendship ring bug. See the post here for the details: http://forums.maplestory.nexon.net/discussion/comment/60700/#Comment_60700

    We're trying our best and communicating to our game teams to solve all these issues and we ask everyone for your patience.
    Zerobeat36 wrote: »
    Scheduled Maintenance – October 5, 2017

    Changes and Updates:
    Creating a Resistance or Explorer class character on an older Nexon account should no longer cause the client to crash.

    Are you kidding me? This game... why do I even bother.

    How will we know if we've been green-lit? The support tickets are closed and when a ticket is closed on Zendesk, you no longer see it. So how are you going to notify each one of us if we've been green-lit?
  • World transfer disaster. Huge screw up by Nexon.

    Arwoo wrote: »
    Could it have been anticipated that the community would select a single server to move to? Could we have been aware that this collaboration would cause the world to hit a limit? From what the initial announcement details entail, we didn't, and for that we apologize.

    Your apology on Nexon's behalf would appear to the public as more sincere and welcomed, if that apology wasn't just a simple statement and more of an apologetic display in the form of releasing Violet Cubes for sale on their own in the cash shop for a short period of time or releasing 5 purchasable bonus potential cubes in the reward shop permanently. Trust you and me if you did that you would instantly be forgiven and a lot of people would be very happy =)

    Yikes. Why do you guys always want compensation in form of gifts? Just give us a good PQ or some worthwhile events.
  • Emergency Maintenance: 5/11/2017

    this is absolutely ridiculous
  • Emergency Maintenance: 5/11/2017

    Can we get an update...?