I haven't been able to get on my MS account for over a year and nearly gave up as I forgot my PIC and I was never able to reset it and quit MS due to that. My brother told me to try again and after submitting a ticket you helped me out immensely and I can play play the game again now thanks to you!
I can't tell you how much I missed the game and I put so much time into my characters I couldn't fathom restarting and thanks to you I can play again, it's also my birthday today so along with the cake my mom made me this is the best day ever!
I'm so happy I'm like teary eyed now, so if you see this I just wanted to tell you how thankful I am and your help in getting my account back meant a lot!
