In reponse to ticket #855648 Falsely banned my Lv 222 Kanna
I honestly do not know what to do anymore.
I just appealed for my Lv 222 Kanna which was falsely banned for using third party program only to have my ticket closed by GM Sqoups. I was using my Lv 222 Kanna to mule my Mercedes in Unbalanced time, a Lv 119 map. There is no reason for me to hack there with a Lv 222 Kanna, the exp is nearly 70 times lower than what I could gain from Lachelein and Mesos doesn't drop either due to the penalty .
I repeat, there is no reason for me to hack there, I was only there to mule my Mercedes, everything I have done is through hands, there is no third party program involve in this. But yet somehow I was still banned for whatever reason.
This is the response I got and then my ticket closed:
Greetings Mapler,
Thank you for contacting Nexon Player Support.
As stated in previous responses, your account has been found in violation of our Terms of Service by manipulating the skill "Kishin Shoukan" on your character "Manah". I understand that you are once again appealing for the sanction to be lifted from your account. However, please know that the decision for this is final and irrevocable. As the previous GM said, our Investigation Team already conducted a series of reviews on this case and it has proven to violate the Terms of Service. You will get the same response from any GM.
Continued contact to appeal the sanction will be considered abuse of the support system and may cause temporary to permanent closure of your privilege to create tickets or open a live chat. I will now be closing this ticket.
Sincerely,
GM Sqoups
Nexon Player Support
Security Tip: Please do not give your password to anyone for any reason. Nexon Player representatives will NEVER ask you for your password.
Can we actually have a discussion here instead of just you blatantly tell me to **** off? Because this character/account is not created yesterday, the day before or months ago. This character and account was created when Kanna first released. I put years and years of hard work and cash into getting this character to where it is today, I think deserve a fair trial and an actual investigation on my account.
Going back to my second mail response, I ask you guys that what is the single best piece of evidence I can provide you guys to convince you guys that I did not hack? I also asked you guys to do the same, but if you guys are too lazy for any of that, fine, at the very least provide me with the current exp of my Kanna.
Down below is the exp of my Kanna that day before the ranking was updated. If you think I hacked, Calculate the difference between my current exp and my exp down below. This would give you the exp I gained throughout the day. If I did hack on my Kanna, it would only be natural that I be gaining some exp right? Tell me how much exp I have gained for that day.
@GM Sqoups, Instead of closing my ticket and then threatening to forfeit my right to create ticket, let's have civilized discussion.
But if any of you still refuse to reason with me, in my second mail I have given you guys the ID and Name of my main characters(which I do not wish to name here). Go ahead and ban them as well, since you already banned my so called "hacking" account, you might as well ban it's beneficiary as well. Because I don't see a point in playing a game with a company that is IMPOSSIBLE to reason with.
