just stop playing maplestory. i was banned permanently for "illegal programs" when i have never hack or used any third party program of any kind. my ban is currently "under investigation" but it has been two days and nobody has touched the ticket in 20 hours. it is ridiculous... this is the second time their system has wrongfully banned me. but if you want your account, best to just not play the game, just go hang out in henesys or something, playing the game is a risk