This is first ticket I have received from the incident, and It's a relief to see they are making some progress.Lead GM ********
Thank you for contacting Nexon Player Support.
This issue is currently being investigated for a potential resolution. As multiple teams are involved with this process, it may take time for a proper resolution to be determined. Also, please know that we have closed your other ticket#******. Please refrain from submitting multiple tickets to avoid confusion when receiving responses coming from us.
For now, this ticket will be placed on-hold while the investigation continues. An update will be provided in your ticket if any additional information is required from you, or if any updates to the investigation are available.
We ask for your patience while this is being investigated.
If you have a separate issue or concern, please submit a new ticket letting us know.
Thank you for your understanding, and I apologize for the inconvenience this has caused.
Lead GM ********
Nexon Player Support