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floating99

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  • False Ban Reports 6/22

    floating99floating99
    I felt so desperate and clueless over the last week since the day I got banned for God know what did I do to violet the Rule.
    Gladly the las ticket I send wasn't getting closed and I've been told that the investigation is still ongoing.
    I really hope that this could end soon so I can once again enjoy my beloved world.
    QQNinjatoPleinair

  • False bans back again?

    floating99floating99
    Just when I lost all the hope, I submitted the last ticket explaining what happened peacefully,

    A silver lining showed up.

    This case is finally being taking serious and having people who are looking at it.


    Lead GM ********
    Hello Mapler,

    Thank you for contacting Nexon Player Support.

    This issue is currently being investigated for a potential resolution. As multiple teams are involved with this process, it may take time for a proper resolution to be determined. Also, please know that we have closed your other ticket#******. Please refrain from submitting multiple tickets to avoid confusion when receiving responses coming from us.

    For now, this ticket will be placed on-hold while the investigation continues. An update will be provided in your ticket if any additional information is required from you, or if any updates to the investigation are available.

    We ask for your patience while this is being investigated.

    If you have a separate issue or concern, please submit a new ticket letting us know.

    Thank you for your understanding, and I apologize for the inconvenience this has caused.
    Sincerely,

    Lead GM ********
    Nexon Player Support
    This is first ticket I have received from the incident, and It's a relief to see they are making some progress.
    Thank you GM ******* and those who are working on this investigation.

    and for those true Maplers that are still suffering from the situation, I wanna say don't lose hope, and stay strong and together, then they would have realise there's a group of true maplers who love this game deeply have been mistreated.

    peace.
    eniex