Bug type: Loging bug
Character name: Alluber
Character level: 287
Character job: Demon Slayer
World name: Scania
Date and time of the incident: 05-06-2026 / 5:46am
Time zone: La Paz, Bolivia
Greeting! I'm having a HUGE problem here. In my region, for some reason I can't understand and I don't know, around 2021-2022 we stoped receiving SMS from Nexon and other pages. Basically, almost any page that sends an SMS to our cellphones when requesting a code or something stoped sending it or maybe they try to send it but we cannot receive it, to be honest I could find a reason, but they always gave the option "use another method" so we used the method to "send to your e-mail".
The problem begins here. We are 3 players in my house, we have 2 PC's in hour house and 1 in our office, so during night we have to alternate use of the PC's and accounts. The problem began today, before I'm writing this discussion. I tried to access to my account on a different PC than the last one I logged the last time and it asked for the verification code BUT this time THE "USE NOTHER METHOD" BUTTON DISSAPEARED! Tried to receive a SMS but as I expected I RECEIVED NOTHING IDK WHY BUT THAT'S HOW IT IS NOW HERE IN MY REGION maybe a conflict with network company/region/city/country/cellphone comany/cellphone brand can be anything of that, but it's not our fault. Of course isn't Nexon's too but they always had that button "use another method" and we always used that option to receive the verification code on our e-mails.
So there are some questions:
1.- What can we do? There is not a verification method avaiable for us anymore! We are stuck in one PC or maybe not a single PC.
2.- Why did Nexon take off the "use another method" button?
3.- Is there a way to stop be asked for that verification code every 15-30days?
4.- Will Nexon put back the "use another method button?
5.- If the only PC we can access at this moment crashes and we buy a new PC, does it means that we won't get access to our accounts anymore?
If that button isn't put back, it's bassically like getting banned just for living here (for no reason).
Researching on the internet it says that my region cannot receive Nexon's SMS. I read about an authentificator, followed the steps and guess what, for activating it we require to request a verification code via SMS which we can't receive it.
