There is a good CM for once and now he's gone, huh? I hope it really was his decision, and not yours. Otherwise, you're truly the worst gaming company ever. He at least made you look not that bad. He CARED. He was on reddit and all that. Now we have no one. Bad move, Nexon.
Anyways, I think you should reconsider times for maintenance, or at least have separate ones for NA and EU servers. The current time, 4PM, is the worst possible time disable a MMO game. People come back from work or school and want to play, it's been second day in a week that I couldn't play because of stupid time for a maintenance. By the time it's over I will be getting ready to sleep. Not the best PR right there, I think it shouldn't be a huge problem to have separate times for both servers or at the very least choose one that isn't a major offender to either region, as it is right now doesn't make any sense.